Return and Cancellation
Legal
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Simply click here to place an order. Most of our servcies can be purchased online using our secure payment processing system. We accept credit cards, debit cards, wire tranfer, direct deposit, and Moneybookers eWallet.
Returns and Refunds
Return for Products are accepted within 15 days of the date of purchase, subject to 25% restocking fee. All returns must be sent in the original package; in the same condition it was received. Damaged or defective products will only be accepted when accompanied by an authorization previously issued by Gesatech or its affiliates. Defective or damaged materials will be exchanged with the same material at no additional cost, as long as our customer service department is informed within 24 hours of delivery. All materials will be inspected to determine whether the item appears defective. Contact our customer service department on +233(0)21685132 at returns@gesatech.com to obtain a return or exchange authorization. The return authorization must be affixed to the package. Shipments without a return authorization will not be accepted.
Order Cancellation
To cancel an online order placed with Gesatech Solutions, you must contact customer service within 24 hours. Every effort will be made to accommodate the cancellation of your order, as long as it has not been processed or shipped yet. When contacting customer service to cancel an order, please note that your name, the order number, and your contact information will be demanded. In case your order has not shipped, you will receive a full refund. Please note that, if the item has shipped, the order cannot be cancelled. In this case you can request to return the item for a refund (minus shipping costs and 25% restocking fee). An order for domain name registration, digital certificates and IP addresses can not be cancelled once provisioned.
Performance Guarantee
Performance Guarantee is our commitment to your business. Gesatech issues a Service Level Agreement (SLA) as a standard part of each subscription service agreement. This SLA spells out specific targets for each service, how they are measured and reported, what compensation is offered when we don't meet those targets. Gesatech provides quarterly performance reports that identify how well we performed against each target. In the event that monthly targets are not met, we issue a credit against the following month's invoice.